Which authenticator apps work with Stripe?

Stripe names Google Authenticator, Microsoft Authenticator, Authy, Duo Mobile and 1Password, and any app that produces standard six-digit codes works — including the Authenticator extension, which reads the QR code straight off the Dashboard.

Can several people on my team use the same Stripe login?

They should not. Invite each person to the account with their own user in Team settings — each then sets up their own authenticator, and an administrator can reset it for them if they lose it.

What if I lose access to my authenticator?

Sign in with your backup code, or ask an administrator of your Stripe account to reset your two-step authentication from Team settings. Otherwise, submit Stripe’s account recovery request — it can take a couple of business days, and the emailed link must be used within 48 hours.

How do I move Stripe codes to a new device?

In the two-step authentication section, open the “…” menu next to the authenticator app and choose “Update”, then scan the new QR code. The old device stops working. With the extension you can instead keep the same account and restore it from a backup.

Stripe Authenticator App on PC — Two-Step Authentication in Chrome

A Stripe Dashboard moves money: whoever signs in can change the bank account payouts go to, issue refunds and create API keys. Stripe requires some users to turn on two-step authentication and recommends two or more methods, with SMS avoided — an authenticator app is the method that works for everyone on the team.

Turn on two-step authentication in Stripe

Stripe lets you have several methods at once — an authenticator app, a passkey, a security key — and recommends at least two. If you are on a team, an administrator can require two-step authentication for everyone in Team settings.

Sign in to the Stripe Dashboard on your computer and open your “Personal details” page.
In the “Two-step authentication” section, click “Add authentication method”.
Choose “Use an authenticator app”.
Stripe shows a QR code. Leave it on the screen and add it to the extension as described below — or select “Enter code manually” to copy the key.
Confirm the code shown in the extension to finish.

Stripe’s own instructions

Add Stripe to Authenticator

Install 2FA Authenticator from the Chrome Web Store and pin it to the toolbar, so its icon is one click away.
Leave the Stripe page with the QR code open. Click the Authenticator icon, then “Add Account” → “QR Code” → “Scan QR from screen”.
The account appears in the list with a six-digit code that changes every 30 seconds. Rename it if you like — the name is only for you.
Go back to Stripe and type the current code into the confirmation field. If it is about to expire, wait for the next one.
Stripe confirms that two-factor authentication is on. From now on it will ask for a code when you sign in — click the extension icon and copy it.

No QR code, or it will not scan? Look for the option to enter a key manually on Stripe’s setup screen, copy the key, and add it in the extension with “Add Account” → “Manual” → “Secret Key”.

Get 2FA Authenticator for Chrome — free

Write down your Stripe backup code

When you first turn on two-step authentication, Stripe shows one backup code — only once. Write it down and keep it somewhere other than this computer. You can generate a new one in the two-step authentication settings, which cancels the old one. The backup code signs you in when your authenticator is not available.

The code is not accepted?

Almost always the computer’s clock. The codes are calculated from the current time, so a clock that is a minute off produces codes that look right and are refused. Turn on automatic date and time in your system settings — step-by-step for Windows, macOS and Linux.

If the clock is right, check the key itself: paste it into the TOTP code generator and compare the code with the one in the extension. If they differ, the key was copied wrong — add the account again.

Questions

Which authenticator apps work with Stripe?: Stripe names Google Authenticator, Microsoft Authenticator, Authy, Duo Mobile and 1Password, and any app that produces standard six-digit codes works — including the Authenticator extension, which reads the QR code straight off the Dashboard.
Can several people on my team use the same Stripe login?: They should not. Invite each person to the account with their own user in Team settings — each then sets up their own authenticator, and an administrator can reset it for them if they lose it.
What if I lose access to my authenticator?: Sign in with your backup code, or ask an administrator of your Stripe account to reset your two-step authentication from Team settings. Otherwise, submit Stripe’s account recovery request — it can take a couple of business days, and the emailed link must be used within 48 hours.
How do I move Stripe codes to a new device?: In the two-step authentication section, open the “…” menu next to the authenticator app and choose “Update”, then scan the new QR code. The old device stops working. With the extension you can instead keep the same account and restore it from a backup.

Your codes, one click from the login page

Authenticator keeps your 2FA codes in the browser, on your device only — free, open source, no account and no phone needed. Local backups and optional password protection come built in.